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Frequently Asked Questions - Paypal

What is PayPal?

PayPal is the system we use to collect secure order information and payment from our customers. It also provides our customers with the ability to store their item selections in a "shopping basket" which adds up the total cost of all selected items and at "checkout" the system also adds any relevant shipping charges to that amount.

Is PayPal Safe?

The short answer is yes! The whole process can be identified as being held over a secure connection via the yellow padlock icon in the bottom right panel of Microsoft Internet Explorer. The added fact that all your sensitive information is being handled by a large and highly regarded company such as PayPal, which is the market leader in it's field, should reassure you that your information privacy is in good hands. When you order via PayPal, your card details are stored on their secure servers and we do not get to see these - only your order details and address. So we don't have any of your financial information lying around.

Do I have to register with PayPal?

Yes you do. However this can be done easily at the "checkout" stage and is totally free! Once you have supplied the necessary information, such as your address etc, your payment details will be collected and sent to us along with your delivery address details.You may also pay as a guest and an account is not nessesary

If you are not an existing customer we recommend that you only sign up to PayPal via our shopping cart as part of the check out process.

People who already have a PayPal account should make sure they have registered their credit card in the PayPal expanded use program. For security reasons PayPal limit the amount you are able to send after your initial transaction until you have completed the expanded use program. The expanded use program basically involves PayPal sending a 4 digit code to your credit/debit card statement that you need to confirm to prove you are the true owner of the card. Once this is done however, you will be able to purchase goods from any site where PayPal is the card processor. The same PayPal account can also be used to purchase goods on Ebay where the seller accepts PayPal as a payment method.

I already have a PayPal account but when I enter my details at check out, it says that my sending limit has been reached. What's wrong?

PayPal has an initial sending limit of up to the equivalent of $2000 USD (Approximately £1180) for people who have not confirmed their credit/debit card via PayPal's expanded use program. This is intended to mitigate any loss resulting from use of a stolen card for example.

Once you have made your initial transaction with us you are likely to not be able to buy anything else under the E-mail address you originally specified to PayPal unless you have completed expanded use. Which is where PayPal send a 4 digit code to your credit/debit card statement which you are then able to confirm online to prove you are the true owner of the card. The added security this offers for our customers and ourselves is great, however we realise that if you wish to buy something again before you get chance to complete expanded use that you won't be able to.

How do I order again If I have not yet confirmed my card details via PayPal's expanded use program?

All you need to do is simply shop as you normally would, but at check out enter a completely different E-mail address to the one you originally specified and enter all personal details again.

This should satisfy your current requirement until you get your new card statement with the 4 digit code on it.

You may then close the new account if you wish.

Why should I sign up to PayPal?

New customers without a PayPal account should sign up as part of the check out process in order to securely submit their card information to the PayPal servers in order to pay for their items on this site. Once this is done you will have the option to complete the expanded use program allowing you to buy from our site again using the same account. Once fully verified, you can buy from thousands of PayPal stores across the internet, as well as use the account to pay for Ebay items.